FAQ - Troubleshooting

Explore Ryght's Troubleshooting Support section to find answers to common questions, such as how to sign in, how to provide feedback on an answer and how to add documents to a collection.

I'm having difficulty signing into Ryght

First ensure you're signing in at the right address.  Users of Ryght's free Preview edition should visit https://preview.ryght.ai.  Enterprise users should visit https://app.ryght.ai

Forgot your password?  Request a reset on the login landing page.

How do I provide feedback on an answer? 

Every answer includes thumbs up and thumbs down buttons where you can record your feedback. 

How do I add documents to a collection?

Custom collections are a Ryght Enterprise-only feature. If you're an Enterprise customer, reach out to our support team at support@ryght.ai for assistance.

Ryght Preview users can upload individual documents to their Library using the + icon in the conversation bar.

Is Ryght experiencing an outage?

Current system status and historical uptime can be verified at https://status.ryght.ai

I'm still having issues - how can I get additional help?

Email us at support@ryght.ai and we'll be happy to help!